Legal

Global Privacy and Cookie Policy

Arlon Graphics, LLC, headquartered at 200 Boysenberry Lane, Placentia, CA 92870, USA, wants you to know how we collect, use, disclose, transfer and store your personal data that we may obtain from you when you visit our website, or otherwise use our services. This Privacy Policy describes what personal data (including Personal Identifiable Information - PII - as defined in the United States) Arlon Graphics, LLC collect, how and why we collect it, and how we strive to protect it. “Personal data” is information that can personally identify you.  Before submitting personal data through our website (arlon.com = “Site”) or any of our services, please review this Privacy Policy carefully. BY USING OR ACCESSING THE SITE OR ANY OF OUR SERVICES, YOU ACKNOWLEDGE THAT YOU ACCEPT AND AGREE TO THE PRACTICES AND POLICIES DESCRIBED IN THIS PRIVACY POLICY.  IF YOU DO NOT AGREE, PLEASE DO NOT USE OR ACCESS THE SITE OR ANY OF OUR SERVICES. The Site is maintained in the United States of America. By using the Site or any of the Services, you authorize the export of personal data to the United States of America and its treatment, storage, transfer and use as specified in this Privacy Policy.

EU/EEA data subjects: Please note our GDPR Data Protection Notice ("Notice") below. In case of a conflict between this Global Privacy Policy and the Notice, the Notice shall govern.

1. How we collect your personal data

a) Personal data collected on our Site and use of “cookies”

ARLON processes personal data through the Site that you voluntarily provide to ARLON that tells us specifically who you are, such as your name, e-mail address, company name, address, or telephone number or any other personal information you share with ARLON for the proposes described in this Privacy Policy, such as processing of your order and customer service. ARLON may use your contact information to deliver technical support-related service information, as applicable. We use your IP address to help diagnose problems with our server, and to administer our Site. Your IP address is used to help identify you and to gather broad statistical information. IP addresses are also used to provide an audit trail in the case of attempted illegal use of the Site as well as to guard against spamming.

For each visitor to the ARLON.com website, our web server automatically recognizes and stores information - such as the visitor's IP address and domain names that may be personal data. We also use data collection devices such as "cookies." Cookies are small files placed on a visitor's hard drive that assist us in providing products and services to our customers. In addition, a visitor may encounter "cookies" or other similar devices on certain pages of the website that are placed by third parties or when ordering online. We do not control the use of cookies by third parties.

With most Internet browsers, you can erase the type of cookies we use from your computer hard drive, block our cookies, or receive a warning before our cookie is stored. However, please note that while you may still use the website and the services, your actions in connection with such functions will interfere with the website and the services functioning properly.

b) Other websites

Other websites that may be linked to/from the Site may have different policies. These links to other websites do not imply affiliation or endorsement of a linked site. You should review the policies on these other websites to understand their policies and practices. Arlon Graphics does not assume, and expressly disclaims, any liability for third parties that have been provided with information as permitted by this Privacy Policy or who have collected information as permitted by this Privacy Policy (such as advertisers using third party cookies). 

c)  New product offerings / promotional emails

We will not send you unrelated promotional e-mails unless you have specifically asked to receive them. If you choose to receive promotional e-mails from ARLON, we will ask you to provide ARLON with your e-mail address. If at any time after you subscribe to receive e-mail promotions, you may unsubscribe by replying to ARLON with the word "unsubscribe" in the subject heading of your e-mail (opt-out).

d) Customer inquiries

We also collect customer information from customers who call our customer service with inquiries. These personal data are also stored in the third-party lead management system and in a Survey Software that is hosted by a third party as ARLON's service provider but will not be disclosed or otherwise made available to any other party.

2. Disclosure of your personal data

a) Sharing with third parties

We do not sell your personal data to third parties for their marketing purposes without your express consent. However, your personal data may be disclosed by us in the normal course of business of providing goods and services to customers, including but not limited to, third party service providers. We do not grant our advertisers access to your personal data. For EU personal data processed under this Privacy Policy, ARLON has entered or will enter into arrangements with these third parties to ensure an adequate level of data protection as defined in the GDPR (EU Regulation 2016/679).

b) Sharing with employees, contractors, service providers, etc.

The personal data covered in this Privacy Policy may be shared with certain employees, contractors, other companies providing services to ARLON and affiliate organizations of ARLON that have a need to know such information for the purposes set forth in this Privacy Policy. Some of those employees, contractors, service providers and affiliated organizations may be located outside of your home country. By using this Site, you consent to the collection and transfer of the personal data as described above and that the data may be used by ARLON and these third parties for customer support purposes, including responding to requests for customer service, offerings of similar products, and communicating with you regarding your satisfaction with your order.

In addition, Arlon Graphics and its contractors and service providers may process your personal data to:

  • customize, analyze, adjust and improve the Site and our services to better meet your needs;
  • respond to your inquiries;
  • enforce Arlon Graphics’ agreements with you, for instance, if we believe you have or are violating this Privacy Policy on the Site;
  • provide you with important administrative information regarding the site and the services, such as changes to this Privacy Policy, or our other related policies, and to, more generally, facilitate communication between Arlon Graphics and you; prevent fraud and other prohibited or illegal activities; and
  • protect or defend Arlon Graphics’ rights or property, even without a subpoena, warrant or other court order. All personal data will be treated and processed based in the principles of legality, consent, Information, quality, purpose, loyalty proportionality and responsibility, as set forth in applicable law.

We will ask for your consent before using your personal data for a purpose other than those that are set out in this Privacy Policy.

c) Data sharing with law enforcement and regulators, restructuring etc.

We may disclose any information, including, without limitation, the personal data covered by this Privacy Policy, as we deem necessary, in our sole discretion and without your prior permission, to comply with any applicable law, regulation, legal process or governmental request (e.g., requests and audits by data protection agencies). ARLON may also grant access to certain information (including your personal data), subject to confidentiality restrictions, in connection with a sale, merger, liquidation, dissolution or insolvency proceeding involving ARLON or its assets.

3) Protection against unauthorized access

ARLON takes appropriate measures to safeguard your personal data and to prevent unauthorized access to that information in its internal procedures and technology. However, we do not promise, and you should not expect, that your personal data are always safe against cyber-attacks, involuntary data loss or hacking, as such activities are common. ARLON has implemented physical, electronic and procedural safeguards to protect your personal data from unauthorized access and use. While ARLON strives to protect your personal data, no data transmission over the Internet is 100% secure and, consequently, we cannot guarantee the security of any information, nor should you expect that your personal data, searches or other communications with ARLON will always remain secure. You should also be aware that ARLON has no control over the security of other sites on the Internet that you might visit or interact with even when a link to any such third-party site appears on our site.
In the event of a breach of the confidentiality or security of your personal data, ARLON may notify you directly as necessary so you can take appropriate protective steps. ARLON may notify you under such circumstances using the e-mail address(es) that we have on record for you.

4) No Marketing to Children

This Site is a general audience site and does not target or intend to collect personal data from children. ARLON is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request or collect personal data online from minors without prior verifiable parental consent. To use the Site or any of service, you must be the age of legal majority in your place of residence. By using the Site or any of our services, you hereby represent that you are at least the age of legal majority in your place of residence or have otherwise provided us with parental consent. All information provided to ARLON will be treated as if it was provided by an adult. In accordance with the US Children's Online Privacy Protection Act of 1998 and similar non-US laws and regulations, if we discover that a child under 13 has provided us with personal data, we will remove it from our systems.

5) Removal / update of your personal data, revocation of consent for data processing

We are not responsible for removing your personal data from the lists of any third party who has previously been provided your personal data in accordance with this Privacy Policy. If you would like to (A) access, rectify, modify or delete your personal data (including, without limitation, your User Login, email address, contact information, user preferences) or (B) revoke your consent for the processing and treatment of your personal data, you can do this on our Site using our online form. Alternatively, you can also send an email to [email protected] with clear instructions about the personal data that you would like to have accessed, rectified, modified or deleted. You must promptly update your personal data if it changes or is inaccurate.

6) Revisions to the Privacy Policy

We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms shall automatically be effective 30 days after they are initially posted on the Site.

7) California residents

California residents are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of their personal data to third parties for their direct marketing purposes in the preceding calendar year. We give these users the ability to tell us not to share their personal data with third parties for their direct marketing purposes. To make such a request, please send us an email to [email protected]. We may need additional information to process your request.

 

8) How to contact us

If you have any suggestions, questions or concerns about this Privacy Policy or if you want to know which personal data we have stored pertaining to you, please contact us at:

IT Management
Arlon Graphics LLC
200 Boysenberry Lane
Placentia, CA 92870
USA

Email: [email protected]

GDPR Data Protection Notice

ARLON GRAPHICS LLC and its European Union ("EU") affiliates (identified below) (hereinafter collectively, "ARLON", "we" or "us") collect and process personal information provided to us from, or that we obtain on behalf of, our suppliers/customers/outside contacts in the course of providing services to them.

The ARLON affiliates in the EU are located at:

ARLON GRAPHICS LLC
Gevers Deynootweg 93, 4th Floor
2586BK Den Haag
The Netherlands

ARLON GRAPHICS LLC
Flevolaan 3
13872 JX Weesp
The Netherlands

This Data Protection Notice ("Notice") is provided in accordance with applicable privacy laws including, but not limited to, laws implementing the General Data Protection Regulation 2016/679 ("GDPR") and its national laws referring to it (the "Data Privacy Laws"). It applies only to former, current and prospective suppliers/customers/outside contacts ("third parties") whose EU personal data we process on their behalf or on behalf ARLON. It identifies the personal data we receive and how ARLON uses this information to serve the third parties and do business with the third parties.

ARLON provides various commercial services to our customers. In this respect, we are likely deemed a data controller under applicable Data Privacy Laws with respect to the personal data we obtain from third parties about their personnel and other individuals with whom we work. To the extent that ARLON is deemed a data controller under applicable Data Privacy Laws, this Notice fulfils our obligation to provide information to the third parties whose personal data we process in this capacity.

We include in this Notice a summary of rights regarding the personal data of third parties that we process in our capacity as a data controller in the course of our services to our customers and other third parties. In all of these cases, ARLON's Global Privacy Policy, as amended, shall apply. Please read it carefully.

Personal data

The EU personal data ARLON processes primarily include contact details for the third parties and their employees and their other personnel, along with any other data relating to such individuals in which they are identified or from which they are identifiable. Only to the extent provided to us by a third party or its employees or other personnel, this includes each individual's name and contact information, and information about where the individual works.

ARLON collects various types of personal data from different sources, including from:

  • directly from the third parties;
  • public sources, such as the internet sites; and
  • from any vendor engaged by us or by the third parties to provide services on our customer's behalf.

 

What we do with this personal data

The personal data ARLON collects is used in connection with and to provide its commercial services to its customers, notably to facilitate our provision of such services, to respond to queries, and for other professional dealings with third parties. Where and to the extent required by a court order or a request from a governmental or regulatory authority, ARLON may also disclose this personal data to the court or governmental or regulatory authority.

Where personnel employed or engaged by a third party and contacts consent to ARLON's using their personal data for marketing purposes we use their data to newsletters, new product introductions or promotions, notices of product changes or discontinuations, any legal updates and to invite them to events hosted or sponsored by ARLON. Individuals can unsubscribe from these marketing communications at any time after initially providing consent.

ARLON will not use this EU personal data for any additional purposes without express consent to do so, unless we have another lawful ground on which to use this information under the Data Privacy Laws. Any such consent is revocable at any time. ARLON is not using EU personal data for automated decision making, including profiling.

We are also permitted to process this personal data to comply with our legal and regulatory obligations and/or our contractual obligations to the third parties to provide the services to them and our own legitimate interests.

Some of this personal data is processed by us outside Europe, including in the United States, and is held on secured servers. ARLON'S European affiliates take steps to safeguard the privacy and security of all categories of personal data as required under the Data Privacy Laws. ARLON uses the EU Standard Contractual Clauses that the European Commission has approved and can be obtained through the contacts mentioned in this Notice. ARLON shares the personal data for the purposes mentioned in this Notice only to the extent that this is necessary to provide the services to our customers and other third parties. Our security measures to protect the personal data are described below in this Notice.

We do not allow any third parties to have access to this personal data, except as required or permitted by applicable laws or in accordance with the Privacy Policy. We may disclose this personal data to our subcontractors, agents, legal advisers, auditors and other relevant business advisers. Such recipients may be located in the United States. We require that our subcontractors, agents, legal advisers, auditors and other relevant business advisers agree in writing to comply with the privacy and security standards described in this Notice.

There may be instances when we disclose this personal data to other parties to:

  • Comply with the law or respond to compulsory legal processes (such as a search warrant or court order) or in response to a request for information from a regulator or governmental authority, or in the course of actual or anticipated litigation or otherwise for legal purposes; and/or
  • Protect the rights, property or safety of ARLON, or any of our respective affiliates, business partners, or other third parties, or otherwise in the legitimate business interests of ARLON and/or our affiliates and in accordance with Data Privacy Laws.
  • We may share this personal data with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of ARLON's business to that business entity. We will require that such recipients undertake to protect this personal information as required by the Data Privacy Laws.

How ARLON protects personal data

We are regularly audited for adherence to the ISO 9001 standard and are currently certified. We backup data every day to a secure offsite location which is GDPR compliant. Firewalls in our facilities are updated by the company IT department. Hard drives on PCs and laptops are protected by industry-standard encryption software. A stock of encrypted pen drives is maintained should staff require to transport personal data off site.

ARLON understands that storing personal data in a secure manner is an essential requirement of the Data Privacy Laws and, therefore, employs reasonable physical, technical and administrative safeguards to secure such data against foreseeable risks, including unauthorized use, access, disclosure, destruction, or modification. You also have the right to transmit your personal data to another company etc. (data portability). More specifically, our information security team has developed policies, standards and procedures to support and enforce preventive and detective operational controls to ensure the confidentiality, integrity, and availability of ARLON's data. We utilize preventive and detective controls such as Log Collection Analysis and Event Correlation, Perimeter Protection, Account Security, Physical Security, User Access, Encryption, Data Loss Prevention, and Vulnerability Management to safeguard the data of third parties. In addition, ARLON personnel are required to read ARLON's code of business conduct and confidentiality and data security policies which are available to them online via the company internal network.

Although we make good-faith efforts to store the information we receive from and on behalf of the third parties in a secure operating environment that is not available to the public, ARLON cannot guarantee complete security. Further, while we work to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.

How long we keep it

We retain the personal data for the duration of the business relationship with the third party and, depending on the applicable jurisdiction in which a third party is located, after the end of the engagement, unless the information is needed longer for legal, regulatory, audit, and tax requirements.

Privacy rights under the GDPR

Individuals in the EU have the right to access their personal data and to ensure that it is accurate, and to request that we delete and/or restrict the processing of their personal data in accordance with, and subject to, the Data Privacy Laws. To enforce any of these rights, or for any further privacy-related question or concern you may have, you can contact us by email at [email protected]. If you are not satisfied with our response, you can complain to the data protection authority in your country of residence or in the ARLON affiliate's place of residence.