Company: Arlon Customer No:
Your Name:    
       
Department: Purchasing   Mfg    Bus. Mgt.    Technical
 
 
Customer Interface & Support
Question Importance
of Item 		Arlon's
Performance		 Arlon's Performance
Compared with Others
 
- +
- +
-       +
1 2 3 4 5
Knowledge of Customer Needs
Customer Service / Salesperson knowledge of Products & Applications
Ease of Doing Business:
• Ease of contacting sales/service
• Product/Technical Inquiries
• Placing Orders
• Order Status Inquiries
• Invoicing/Credit/Financial
• Resolving Problems
Responsiveness to Inquiries
(Timeliness of response)
Quality of Responses – Technical
Quality of Responses – Service
Quality of Responses - Sales
Additional Comments: 
 
 
Product Attributes
Question Importance
of Item 		Arlon's
Performance		 Arlon's Performance
Compared with Others
 
- +
- +
-       +
1 2 3 4 5
Product Performance
Breadth of Product Line
Packaging/Ancillary Items
Ability/Willingness to Meet Special Request
Additional Comments: 
 
 
Product Quality
Question Importance
of Item 		Arlon's
Performance		 Arlon's Performance
Compared with Others
 
- +
- +
-       +
1 2 3 4 5
Range of "Normal" Product Variation n/a
Frequency of Product Defects
"Abnormal" Product Variation 		n/a
Packaging/Ancillary Item
Product Defects 		n/a
Additional Comments: 
 
 
Service Policies / Service Attributes
Question Importance
of Item 		Arlon's
Performance		 Arlon's Performance
Compared with Others
 
- +
- +
-       +
1 2 3 4 5
Standard Lead Times
Standard Shipping Terms/ Policies/Procedures
Standard Commercial Terms
Minimum Order Policies
Pricing Policies
Documentation
Additional Comments: 
 
 
Service Quality
Question Importance
of Item 		Arlon's
Performance		 Arlon's Performance
Compared with Others
 
- +
- +
-       +
1 2 3 4 5
Knowledge of Customer Needs n/a
Customer Service / Salesperson knowledge of Products & Applications n/a
Ease of Doing Business: n/a
Responsiveness to Inquiries
(Timeliness of response) 		n/a
Quality of Responses – Technical n/a
Quality of Responses – Service n/a
Quality of Responses - Sales n/a
Additional Comments: 

Desired Areas for Further Improvement:

The following items are intended to help us focus our efforts in those areas that are
most important to you:

“If forced to choose between the two, Arlon should add new capabilities in which area.”

Customer Interface Capabilities - or - Improved Product Characteristics

Customer Interface Capabilities - or - More Favorable Service Policies

More Favorable Service Policies - or- Improved Products Characteristics

“If forced to choose between the two, Arlon should focus its efforts on doing what better?”

Customer Interface Capabilities - or - Improved Product Quality

Customer Interface Capabilities - or- Improved Service Quality

Improved Service Quality - or - Improved Product Quality

 6110 Rittiman Road
 San Antonio, TX 78218
 Toll Free: 800-549-9860
 Tel: 210-798-1900
 Fax: 210-798-1939